Help and Support

Use the App Store or Google Play button on this site to open the official application page. If a Play online link is available, you can also open the browser version. A greyed-out store button means that no download link is currently available on this site.

For help finding your Rummy Online account or moving to another device, contact support with your player name, player ID if available, and the device you previously used. Explain whether you still have access to the old device. Do not send your password. Avoid deleting the application or its data before checking how your account can be recovered.

We can assure you that our dealing is totally random. Some games have more luck than others but be skills can overcome bad luck.

We have no reason to cheat the game experience for everyone, a cheating game is straightforward to detect. Don't hesitate if you have questions or concerns about this topic.

Open the league view in the game to check your group, current position and the time remaining in the competition. The weekly league and monthly ranking cover different periods: compare your position within the same competition. Check the promotion and relegation zones shown in the league view before the period ends.

Check the rewards and eligibility conditions shown for your current league in Rummy Online. Your position can change until the competition closes, so a temporary place does not guarantee the final reward. If a completed competition appears incorrect, contact support with the period, league and a screenshot of your final standing.

Before joining a Rummy Online tournament, read the event information: schedule, entry conditions, stages, scoring and rewards. Tournament standings belong to that event and should not be confused with your league position. Follow the instructions shown for the current event, since its format determines how you advance.

Read the exact objective shown in Rummy Online, including any required mode, table or time limit. Check that the match has finished and that your result meets those conditions. If progress still looks wrong, contact support with the mission wording, a screenshot and the approximate time of the relevant match.

On the home screen, there is a dedicated button to claim free bonus tokens every 4 hours.

Token bonuses are determined by your league: If you are in League 1, you can receive to 300 tokens every 4 hours, and players in League 10 can have 600 chips in the same period.

Missions and tournaments are also wonderful features to win chips while having fun.

Our slot machine is a wonderful way to win a large amount of chips. Luck and randomness are the only factors that influence the results and determine big jackpots.

The symbols need to be correctly aligned to form the required combination and win. Don’t give up. Maybe you’ll have better luck next time!

If a purchase in Rummy Online has been charged but has not appeared in your account, contact support with your player name, the item purchased, date and order reference from your Google Play receipt. You can attach a screenshot of the receipt. Do not send your card number or password, and avoid making the same purchase again while the first transaction is being checked.

If a purchase in Rummy Online has been charged but has not appeared in your account, contact support with your player name, the item purchased, date and order reference from your Apple receipt. You can attach a screenshot of the receipt. Do not send your card number or password, and avoid making the same purchase again while the first transaction is being checked.

In order to not waste other players' game, our system will replace you with the bot until your internet connection comes back.

This will also occur if you are switching apps or if you leave the game through the exit button. The bots are playing at player level, so they will take care of your hands.

Non-reconnection will result in loss of your game and chips.

Thanks for letting us know! There are 2 ways of report a player :

- During the game, click on player avatar and select "report" button.

For help, use the contact form below. Include your player name, device, the approximate time and a description of the problem. Do not send your password or bank card details.

Be sure that we take very seriously all players that ruin other players experience.

Check the official Rummy Online page in the App Store or Google Play for the version available on your device and its release notes. In-game announcements, when available, provide additional information. If you contact support about a problem, include the version you are using.

Describe the steps that led to the problem and what you expected to happen. Include your player name, device, application or browser version and the approximate time. A screenshot of the error helps support identify the issue. If it concerns a particular hand, include the relevant game situation and score.