Help and Support

We can assure you that our dealing is totally random. Some games have more luck than others but be skills can overcome bad luck.

We have no reason to cheat the game experience for everyone, a cheating game is straightforward to detect. Don't hesitate if you have questions or concerns about this topic.

In order to not waste other players' game, our system will replace you with the bot until your internet connection comes back.

This will also occur if you are switching apps or if you leave the game through the exit button. The bots are playing at player level, so they will take care of your hands.

Non-reconnection will result in loss of your game and chips.

We are updating our RummyOnline.com game quite often and it's important to stay tuned on the iOS AppStore and in the Google Play Store, or in the messages section inside the game (you can find it on the home screen).

Stay tuned for further wonderful features!

Don't worry! We are here to help. Making our customers satisfied is our main pillars. Contact us with a screenshot of your payment, or forward us the purchase email with the transaction number.

For Android users, only google handles the payment and all your payments are available here.

We know how frustrating it is not to have the chips bought, so contact us at rummy@tradigames.com.

If a purchase fails while you think your bank account has been charged, contact us with a screenshot of your payment and the transaction number.

1) Open the App Store on your mobile and click your profile picture.

2) Tap again and select “Purchase History.”

3) Find the right payment with the right amount at the right time.

4) Tap “Total Billed” and take a screenshot (make sure your Order ID is visible, this will help us to easily locate your payment).

Rest assured that all our team will be dedicated to your purchase issue.

On the home screen, there is a dedicated button to claim free bonus tokens every 4 hours.

Token bonuses are determined by your league: If you are in League 1, you can receive to 300 tokens every 4 hours, and players in League 10 can have 600 chips in the same period.

Missions and tournaments are also wonderful features to win chips while having fun.

Our slot machine is a wonderful way to win a large amount of chips. Luck and randomness are the only factors that influence the results and determine big jackpots.

The symbols need to be correctly aligned to form the required combination and win. Don’t give up. Maybe you’ll have better luck next time!

Some players don't want to change their name or use any pseudonym. These players will have their name guest_XXXX at the tables, therefore they are not bots. Bots can play, rarely, if a player exits a game before the end, so as not to end everyone's game.

Thanks for letting us know! There are 2 ways of report a player :

- During the game, click on player avatar and select "report" button.

- Send us an email to support@rummyonline.com and explain us what's happened and the approximative timeframe.

Be sure that we take very seriously all players that ruin other players experience.