Please read these Terms carefully
1. Applicability and Modification of the Terms and Conditions
1 - These Terms and Conditions, hereinafter referred to as "TC", govern the offering, provision, and use of the services and applications provided by Tradi Games Company Limited ("TG"), hereinafter referred to as "the Service", "the Services", or "the Offer". TG commits to providing its services strictly in accordance with these Terms and Conditions.
2 - TG reserves the right to make modifications to the Terms and Conditions for future periods, particularly in response to technological advancements, legislative changes, or for any similar reason. Users will be notified of such changes with a six-week notice period, either via an announcement in their login area or by email. If a user does not contest the announced changes during the allotted period, their acceptance of the revised terms will be deemed established after that period expires. In the event of a user's disagreement, TG expressly reserves the right to terminate the usage contract. In the notification, TG will specifically highlight the possibility of contesting these changes as well as the legal consequences of either not contesting or of an effective contestation. The current version of the Terms and Conditions can be consulted by clicking on the "Terms and Conditions" link on the relevant application's description page or in the footer of the application on Facebook.
2. Use of Services and Account Management
1. Access to TG’s services is not a guaranteed right. TG reserves the right, at its sole discretion and without the need for justification, to refuse access to its websites or services. This is particularly, though not exclusively, the case in the event of non-compliance with these Terms and Conditions.
2. TG’s services are intended solely for individuals aged 16 and over. For users aged between 16 and 18, the use of TG’s services is subject to the approval of their legal guardians regarding the usage contract, including adherence to these Terms and Conditions.
3. If access to a service requires the creation of an account (as part of a subscription service), you confirm that all information provided during the registration process is complete and correct. This includes, but is not limited to, your billing and payment information such as bank details, credit card number, and its expiration date. Subscription services are governed by the terms in effect at the time of their use, including applicable rates.
4. When selecting a username or account for using the services, you may not choose a name that:
- is already in use by another user
- is deemed vulgar, shocking, or offensive by TG
- infringes on a registered trademark or other intellectual property or personality rights of a third party
- or is used in any manner that violates these Terms and Conditions.
5. You are responsible for the security of your login information (username and password) as well as the confidentiality of your account. This includes managing the data, information, and content stored in your account, as well as its use. You must immediately notify TG of any unauthorized use or access to your account or login information, as well as any potential risk of such unauthorized use or access.
You are not permitted to allow third parties to access TG’s services using your login information or account, nor to use TG’s services via third-party accounts or by using someone else’s login information. TG disclaims any liability for losses resulting from the use of your login information or account by third parties, with or without your consent, except in cases of intentional misconduct or gross negligence on the part of TG.
However, you are liable for any damage caused to TG or a third party if you fail to uphold your obligations regarding the confidentiality and protection of your login information and account, or if you fail to report any unauthorized use or access to your login information, or if you allow third parties to use your login information or account.
6. When the services involve the use of account management on a social network (such as Facebook, for example), you are responsible for the confidentiality of your login data and account on that social network, as well as for all activities conducted under your login credentials or account.
3. Virtual Currency and Virtual Goods
1. TG’s Service may offer various types of virtual payments, hereinafter referred to as “Virtual Currency”, and virtual items, or “Virtual Goods”, which can be used within the context of the specific Service. These items may include, but are not limited to, virtual “coins” or “cash” that can be purchased from TG using real money, provided that you have reached the legally required age in your country of residence. Regardless of the terminology used, Virtual Currency and Virtual Goods cannot in any case be exchanged for real money, goods, or any other object of monetary value, either with TG or with third parties.
2. TG reserves the right to modify Virtual Currency and Virtual Goods, as well as other aspects of the Services, at any time. The prices for purchasing Virtual Goods and the exchange rates for buying Virtual Currency and Virtual Goods may be adjusted by TG in any manner and at any time, at its sole discretion. The price or exchange rate effective at the time of purchase shall prevail.
3. THE PURCHASE OF VIRTUAL CURRENCY OR VIRTUAL GOODS IS FINAL, AND VIRTUAL CURRENCY AND VIRTUAL GOODS PURCHASED CANNOT UNDER ANY CIRCUMSTANCES BE REFUNDED, TRANSFERRED, OR EXCHANGED. THESE ITEMS ARE INTENDED TO BE USED ONLY WITHIN THE CONTEXT OF THE SPECIFIC SERVICE. IN THE EVENT OF TERMINATION OR ANY OTHER END OF THE USAGE CONTRACT, FOR ANY REASON, OR IN THE EVENT OF A SERVICE INTERRUPTION, ANY VIRTUAL CURRENCY AND VIRTUAL GOODS ACQUIRED OR EARNED WILL BE LOST WITHOUT RIGHT TO COMPENSATION OR REFUND. WHICHEVER CONSIDERATION IS OFFERED OR PROVIDED FOR THE ACQUISITION OF VIRTUAL CURRENCY AND VIRTUAL GOODS, YOU SHALL NOT ACQUIRE ANY PROPERTY RIGHT OR OTHER EXCLUSIVE RIGHT OVER THESE ITEMS BEYOND THE RIGHT TO USE THEM IN ACCORDANCE WITH THE TERMS OF THE AGREEMENT AND CONDITIONS ESTABLISHED WITHIN THE SERVICE.
4. The transfer of Virtual Currency and Virtual Goods to third parties is strictly prohibited unless expressly authorized by TG within the context of the Service. Outside the Service, it is also prohibited to buy or sell Virtual Currency or Virtual Goods for real money, to exchange them, or to trade them in any way. Any such attempt is considered a violation of these Terms and Conditions. In the event of a violation or attempted violation, TG reserves the right to permanently ban you from using its Services. TG may also take further legal action and claim damages.
5. TG holds the absolute right to manage, regulate, control, modify, or delete Virtual Currency and/or Virtual Goods at its sole discretion, and shall not be held liable to you or any third party for the exercise of these rights.
6. Transactions will be processed in accordance with the procedures in force in the respective app stores.
7. List of available token packs:
Pack 1: 1,450 tokens for €2.49 (including VAT)
Pack 2: 3,200 tokens for €4.99 (including VAT)
Pack 3: 7,000 tokens for €9.99 (including VAT)
Pack 4: 23,000 tokens for €29.99 (including VAT)
Pack 5: 70,000 tokens for €79.99 (including VAT)
4. User-Generated Content
1. TG’s Services may include features such as email messaging, discussion forums, bulletin boards, online communities, photo albums, archives, and/or other means of communication that allow interactions among users (hereinafter referred to as "Communication Services"). You agree to use these Communication Services solely for the sending, receiving, and sharing of appropriate messages and content, as defined in Section 5 of these rules. TG is not obligated to actively monitor or moderate the Communication Services, except when specific reasons exist.
We strongly encourage you to report to TG any misuse of the Communication Services by other users in accordance with these rules, so that TG can intervene appropriately and as needed.
2. TG reserves the right to review and remove messages and content posted by users on the Communication Services at any time, without notice and at its sole discretion. TG may also restrict or terminate your access to all or part of the Communication Services at any time, without notice or justification, or prohibit you from using these Services or terminate the usage contract in the event of misuse of the Communication Services.
3. The statements and messages made by users on the Communication Services are solely those of their authors. TG disclaims any responsibility for the content of messages sent by you or other users on the Communication Services, as well as for the content made available to other users. TG is not responsible for the communications and actions of users on these Services, nor for any civil or criminal consequences arising from your participation in the Communication Services. Administrators and moderators of the Communication Services are not considered official representatives of TG.
4. You acknowledge and agree that your interactions with other users via the Communication Services are public and non-private, and that you have no right to privacy regarding your use of these Services. TG clearly informs you that the data and personal information you share or make available to other users via the Communication Services may be viewed by those users, who may then use it. It is therefore strongly recommended that you do not disclose sensitive personal information in the Communication Services.
TG reserves the right to disclose any information or content present on the Communication Services if it is deemed necessary to comply with laws, regulations, legal proceedings, or official requests, or to manage, reject, or remove such information or content, at its sole discretion, taking into account the legitimate interests of the users concerned regarding privacy protection.
5. Appropriate Content for Messages and Documents on the Communication Services
In accordance with the preceding points, you agree not to use the Services, including the Communication Services, for the following purposes or content:
- Participating in surveys, contests, pyramid schemes, advertising, chain letters, spam, or other unsolicited or redundant messages, whether for commercial or other purposes.
- Defaming, abusing, harassing, stalking, threatening, or in any way violating the legal rights (including personality rights) of others.
- Publishing or sharing harmful, abusive, vulgar, pornographic, sexually explicit, defamatory, slanderous, obscene, embarrassing, racist, hate-inciting, denigrating of others' religious beliefs, ethnically offensive, or, in the opinion of any reasonable person, reprehensible, offensive, or shocking content.
- Publishing or sharing content or information, including images or photographs, that infringes copyrights, trademarks, patents, trade secrets, or any other intellectual property or personality rights, or that is otherwise illegal or unauthorized.
5. Copyright
TG’s Services, including but not limited to software, games, logos, graphics, animations, characters, music, and all other content incorporated or used in their provision, consist of content, trademarks, and other information protected by copyright. This includes, without limitation, images, photos, animations, videos, audios, music, texts, and applications embedded in the software and character data. All of this content within the Service and each domain it contains is protected as a collective work under Vietnamese law. By accessing this content, you acknowledge that TG and/or its licensors retain all rights, title, and interest—including copyright and other intellectual property rights—over the content provided by TG within the Services, as well as over any derivative works of that content. By accessing the Service, you acquire no ownership or authorship rights, nor any other rights in such content, beyond a simple license to use it in accordance with the established terms.
The use of the Services, downloading or publishing content from the Service, or purchasing Virtual Currency and Virtual Goods does not grant you any of the aforementioned rights. You therefore agree not to reproduce, transmit, publish, or exploit in any manner any content from the Services without the express prior written permission of TG, except where expressly authorized.
Any idea, feedback, comment, suggestion, or other contribution ("Ideas") published, transmitted, or submitted to TG by users in connection with the use of the Services becomes the exclusive property of TG. You consent, to the extent permitted by law, to allow TG to use, exploit, and publish these Ideas in any manner whatsoever, without limitation or compensation to you.
6. Termination of the Usage Contract and Termination
The contract established between you and TG regarding the use of the Services, your Account, or any subscription may be terminated at any time by either you or TG, without the need for notice or justification. Upon termination, your right to access and use the agreed Services, as well as the Virtual Currency and Virtual Goods associated with the Service, will be immediately revoked. In the event of non-compliance with the Terms and Conditions, TG also reserves the right to suspend your access to the Services at any time.
You have the option to terminate the usage contract, your Account, or any subscription associated with a Service by following the procedures established in the relevant Service.
TG reserves the right, even after termination by either party, to charge fees, surcharges, or costs incurred prior to termination or attributable to the termination itself. If your Account or a specific subscription is terminated by you or by TG for reasons attributable to you, no refund will be issued for payments already made for unused Services, nor for the Virtual Currency or Virtual Goods purchased as part of the Services. In such cases, no online time, credit, or any other game element (such as points in an online game) will be refunded or converted into money or any other form of compensation.
IT IS IMPORTANT TO NOTE THAT THE SUSPENSION OR TERMINATION OF YOUR USAGE CONTRACT, YOUR TG ACCOUNT, OR YOUR TG SUBSCRIPTIONS DOES NOT AFFECT YOUR ACCOUNTS ON SOCIAL NETWORKS.
7. Disclaimer of Warranties and Limitation of Liability
1. TG is fully liable for damages causing harm to life, physical integrity, or health, as well as for damages resulting from intentional misconduct or gross negligence on the part of TG or its legal representatives or agents. This liability also extends to damages arising from the breach of a warranty or a specifically promised quality by TG, or in cases of fraudulent concealment of defects.
2. TG is liable, within the limits of foreseeable and typical contractual damages, for damages resulting from slight negligence in the performance of essential contractual obligations by TG or its representatives or agents. The essential obligations of the contract are those whose performance is necessary for the proper execution of the contract and on which the parties can normally rely. TG is not liable in cases of slight negligence for other situations.
3. TG assumes no liability for damages or loss of Virtual Currency and Virtual Goods in your Account resulting from targeted cyber-attacks on your devices (computers, tablets, smartphones, consoles, etc.) used to access the Services, or directly on TG's Services, intended to compromise all or part of the affected systems ("cyberattacks").
4. TG excludes any liability for indirect or consequential damages.
5. These provisions do not affect TG's legal obligations under product liability law.
6. Items VII.1 to 4 also apply to the personal liability of TG's employees, workers, representatives, executives, and agents. In cases where TG has provided specific warranties and in accordance with mandatory laws, the exclusions and limitations of liability mentioned above shall not apply.
7. You acknowledge that 100% availability of the Services is not technically achievable, notably due to reliance on third-party services and intermediaries. Consequently, TG does not guarantee constant and uninterrupted availability of its Services. Maintenance operations will be carried out, as far as reasonably possible, outside normal business hours.
8. TG disclaims any liability regarding the functioning of the Internet, your access to the Internet, or its capabilities and other circumstances or events beyond its control. This also includes the functionality and effectiveness of third-party technologies used in accordance with these terms.
9. TG takes necessary, reasonable, and technically feasible measures, proportionate to the costs, to ensure the availability of the Services and the features offered. TG provides its Services in line with the current state of technology, considering an economically reasonable investment. Thus, TG reserves the right to adapt its Services at any time according to technological developments, insofar as such adaptations are acceptable to the users concerned.
It is your responsibility to back up your data to prevent the risk of data loss in the event of a system failure or any other similar situation, by regularly making your own backups.
8. Links to Third-Party Sites
TG’s applications and websites may include links to other applications and websites. These links might redirect you to other websites within the same browser window. It is important to note that these third-party sites are not under TG’s control.
The presence of a link on TG’s sites does not imply any relationship or partnership between TG and the operators of the linked sites, nor does it suggest that TG approves or endorses those sites or the information and content they provide. TG does not guarantee the accuracy, content, terms of use, privacy policies, products, services, legality, reliability, relevance, accuracy, timeliness, decency, or any other aspect of these linked websites.
By accessing these links, you acknowledge that TG is not responsible for such content. TG advises you to review and verify the privacy policies and terms of use of any third-party sites before engaging with them.
9. No Waiver of Rights
The fact that TG does not require or insist on the strict performance of any obligation imposed on you under these General Conditions, or that it does not exercise any right provided by these same Conditions, shall not be construed as a waiver or abandonment by TG of that provision or right in this situation or in any similar future situation.
11. Applicable Law, Jurisdiction, and Final Provisions
1. The contractual terms shall be governed exclusively by Vietnamese law. To the extent permitted by law, Hanoi shall be the exclusive forum for any disputes arising directly or indirectly from this contractual relationship. The application of the United Nations Convention on Contracts for the International Sale of Goods, as well as the rules on conflicts of laws in private international law, is expressly excluded.
2. TG reserves the right, with two weeks’ notice, to transfer all or part of its rights and obligations as a service provider to a third party.
3. In the event that any provision of these General Conditions becomes wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. Any invalid or unenforceable provisions shall be replaced by relevant legal provisions. This approach also applies in the case of regulatory gaps.
Consumer Notice
We wish to inform our consumers that the Tradi Games service is provided by Tradi Games Company Limited, located at:
Tradi Games Company Limited
No. 91 Thich Quang Duc
Tan An Ward, Hanoi, Vietnam
For any inquiries or questions regarding customer service, please contact Tradi Games at the following email address: rummy@tradigames.com
Dispute Resolution:
In accordance with the provisions of the Consumer Code, the rules for dispute resolution also apply to cross-border disputes.
You may appeal to these procedures if you have previously contacted TG in writing at rummy@tradigames.com and if no amicable agreement could be reached.